GSA DIGIT Program – Automation & AI Modernization

Accylerate partnered with Empower AI under GSA’s DIGIT program to modernize IT operations through automation, AI/ML, and advanced platforms—reducing manual workloads and boosting efficiency across the agency.

Client Mission
The General Services Administration (GSA) sought to modernize IT operations and adopt intelligent automation to improve efficiency, reduce manual processes, and support federal modernization goals.

The Challenge	The Solution
GSA’s IT operations relied heavily on manual tasks, which slowed performance, increased costs, and hindered modernization efforts. The agency needed innovative solutions to automate processes and enhance overall IT service delivery.	Accylerate, in partnership with Empower AI, delivered a team of specialized professionals: AI/ML Specialists to design and deploy intelligent automation. ServiceNow Product Owners to streamline IT workflows. Automation Engineers to implement scalable modernization frameworks. These resources enabled GSA to accelerate its shift toward a fully digital, efficient, and compliant IT environment.

Outcome & Impact

• Reduced manual workloads through AI-driven automation.
• Improved IT service delivery and agency-wide performance.
• Advanced GSA’s modernization goals by leveraging emerging technologies.

This partnership empowered GSA to embrace the future of digital government with scalable, intelligent IT operations.